Q: What is Vban?

A: Vban is a fintech app designed to help remote workers, freelancers, digital nomads, and businesses across Africa manage their finances globally. It offers multi-currency accounts, virtual cards, competitive FX rates, and 24/7 customer support.

Q: Who can use Vban?

A: Vban is designed for remote workers, freelancers, creatives, developers, digital businesses, and entrepreneurs across Africa who need seamless global financial management. If you need a way to receive and send money in multiple currencies, Vban is for you!

Q: How do I sign up for Vban?

A: Signing up for Vban is quick and easy. Simply download the app, create an account, and complete the onboarding process by providing some basic details. Once you’re done, you’ll have access to your multi-currency accounts and other features.

Q: Can I use Vban to receive payments in different currencies?

A: Yes, you can receive payments in USD, GBP, and EUR, and also swap your funds to local African currencies like NGN, GHS, XOF, and XAF. 

Q: What are virtual cards, and how do I get one?

A: Virtual cards are digital cards that you can use for secure online transactions. With Vban, you can easily create virtual cards for your online payments. Just go to your Virtual card tab in the app, and you'll be able to generate a virtual card in a few simple steps.

Q: How do I fund my virtual card?

A: You can fund your virtual card by transferring funds from your Vban account balance. Simply select your virtual card in the app and choose the option to fund it.

Q: Are there any fees for using Vban?

A: Vban offers competitive FX rates and low processing fees for all transactions. There may be small fees for certain services, such as currency swaps or withdrawals. You can view all applicable fees on our pricing page.

Q: How do I swap currencies in Vban?

A: Swapping currencies in Vban is simple! Just select the amount and the currencies you want to swap, and the app will show you the available rate. Confirm the swap, and your funds will be instantly converted to the new currency.

Q: Is my money safe with Vban?

A: Absolutely! Vban is committed to safeguarding your funds. We use industry-standard encryption and security measures to ensure your money and data are protected. Additionally, you can enable biometric login and set up a PIN for added security.

Q: How can I contact Vban customer support?

A: Our customer support team is available 24/7. You can reach out to us through the app, via email at support@vban.com, or through our website’s support chat. We’re always here to assist with any questions or issues you may have.

Q: Can I withdraw funds from Vban to my bank account?

A: Yes, you can withdraw funds from your Vban account to your bank account. Simply select the withdrawal option, add your bank account as the beneficiary details and your funds will be transferred securely.

Q:  How do I reset my password?

A: If you've forgotten your password, you can easily reset it by clicking the “Forgot Password” link on the login screen. You’ll receive instructions via email to reset your password and regain access to your account.

Q:  Does Vban support multiple devices?

A: Yes, you can access your Vban account from either Apple or Android devices, as long as you are logged in with the same credentials. Your account details and transaction history are synced across devices, making it easy to manage your finances anywhere.

Q: How do I refer a friend to Vban?

A: Vban’s Refer & Earn program is coming soon.

Q: What do I do if I encounter an issue with a transaction?

A: If you experience any issues with a transaction, reach out to our 24/7 customer support team. We’ll investigate and assist you in resolving the issue as quickly as possible.

Q: Is Vban available in all African countries?

A: Vban is available in several African countries and is expanding. To check if your country is supported, visit our website for the latest list of supported regions.